Returns & Refunds
Returns made simple.
We stand behind the quality of our products. If something arrives faulty or damaged, we'll make it right.
Returns Window
You have 60 days from the date of delivery to report a fault or issue with your item. Change of mind returns are not accepted. Please choose carefully before purchasing.
How to Report a Fault
- Email office@estiloco.com with your order number and the description of the fault
- We'll send you return instructions and a return address within 1–2 business days
- Pack the item securely and send it back within 7 days of receiving return instructions
- Once received and inspected, your refund or exchange will be processed within 5–10 business days
Refund Timeline
Refunds are processed to your original payment method within 5 - 10 business days of us receiving and inspecting your return. Your bank or payment provider may take additional time to reflect the refund in your balance.
Exclusions
- Hygiene-sensitive products (insoles, opened sleep accessories) unless defective
- Items returned after the 60-day window unless agreed in advance
- Items that show signs of use, washing, or damage caused after delivery
- Change of mind or buyer's remorse
FAQs - Returns
Q: Do I pay for return shipping?
A: Return shipping costs are the responsibility of the buyer, unless the item arrived faulty or damaged. In that case we'll cover it - just contact us at office@estiloco.com with a photo and we'll sort it from there.
Q: How will I know my return has been received?
A: We'll send you a confirmation email once your return is processed and your refund or exchange has been issued.
